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Table of Contents
Social Media: The Good, the Bad, and the Ugly
Yogesh K. Dwivedi, Matti Mäntymäki, M.N. Ravishankar, Marijn Janssen, Marc Clement, Emma L. Slade, Nripendra P. Rana, Salah Al-Sharhan, Antonis C. Simintiras
Front Matter

Social Media Strategy and Digital Business


Social Media Strategies for Companies: A Comprehensive Framework
Bibian Ogbuji, Anastasia Papazafeiropoulou
3-14
Enable, Engage and Evaluate: Introducing the 3E Social Media Strategy Canvas Based on the European Airline Industry
Ton Spil, Robin Effing, Menno Both
15-30
Strategy Reformation? Materialization of Social Media in Telecom Industry
Shirumisha Kwayu, Banita Lal, Mumin Abubakre
31-41
Social Media or Social Business Networks?
Issam Moghrabi, Abdullah Al-Mohammed
42-52
The Social Media Cone: Towards Achieving the Manufacturing Competitiveness Goals
Manoj Singh, Harish Kumar, M. Gupta, J. Madaan
53-58
The Power of Instagram in Building Small Businesses
Wassan Alkhowaiter
59-64
Daedalus: An ICT Tool for Employment within the Mediterranean Basin Region
P. Salichos, D. Polemi, C. Douligeris, H. Qusa, Y. Elhallaq, G. Koukoulas
65-75

Digital Marketing and Customer Relationship Management


A Systematic Review of Extant Literature in Social Media in the Marketing Perspective
Ali Alalwan, Nripendra Rana, Raed Algharabat, Ali Tarhini
79-89
Conversations in Search of Audiences: Prospects and Challenges of Marketing UK’s Postgraduate Higher Education Using Social Media
Baomin Qi, Amit Mitra
90-104
The Impact of Social Media on Cause-Related Marketing Campaigns
Julian Bühler, Natalia Cwierz, Markus Bick
105-119
Corporate Social Responsibility Campaigns in the Digital Age: The Case of Vodafone “Red Light Application/Between Us”
Muge Elden, Sinem Cakir, Ugur Bakir
120-127
The Impact of Brand Actions on Facebook on the Consumer Mind-Set
Anatoli Colicev, Peter O’connor
128-133
Developing a Conceptual Model for the Relationship Between Social Media Behavior, Negative Consumer Emotions and Brand Disloyalty
Harri Jalonen, Jari Jussila
134-145
Generating Customer Engagement and Customer Enragement on Facebook Pages of Tesco and Walmart
Swaleha Peeroo, Martin Samy, Brian Jones
146-156
Customer Service Experience Through Technology-Enabled Social CRM – An Exploratory Analysis in the Automotive Industry
Aaron Baur, Johannes Henne, Markus Bick
157-172
Social Customer Relationship Management as Predictor of Customer Relationship Performance: An Empirical Study of B2B and B2C Companies
Ashish Rathore, Sakshi Shioramwar, P. Vigneswara Ilavarasan
173-182
Online Stakeholder Interaction of Some Airlines in the Light of Situational Crisis Communication Theory
Boyang Zhang, Denis Kotkov, Jari Veijalainen, Alexander Semenov
183-192

Adoption and Diffusion


Social Media Use Among Teenagers in Brunei Darussalam
Annie Abdullah, Calvin Chan
195-205
An Empirical Study of Facebook Adoption Among Young Adults in a Northeastern State of India: Validation of Extended Technology Acceptance Model (TAM)
Mohammad Alryalat, Nripendra Rana, Hiren Sarma, Jafar Alzubi
206-218
Impact of Perceived Connectivity on Intention to Use Social Media: Modelling the Moderation Effects of Perceived Risk and Security
Samuel Fosso Wamba, Shahriar Akter
219-227
An Empirical Examination of Factors Affecting Continuance Intention Towards Social Networking Sites
Salma Abed
228-239
A Conceptual Review of Social Media Adoption in SMEs
Hanaa Namankani, Claire Moxham, Matthew Tickle
240-250
Social Media Usage of GSM Operators in Turkey: A Content Analysis of Twitter Use
Aysen Eginli, Ozen Ozdem, Isil Aktuglu
251-260
Developing a Theoretical Model to Examine Consumer Acceptance Behavior of Mobile Shopping
Hannah Marriott, Michael Williams
261-266
Consumer Adoption of Mobile Government in the Kingdom of Saudi Arabia: The Role of Usefulness, Ease of Use, Perceived Risk and Innovativeness
Abdullah Baabdullah, Omar Nasseef, Ali Alalwan
267-279
Understanding the Adoption of Smart Wearable Devices to Assist Healthcare in China
Shang Gao, Xuemei Zhang, Shunqin Peng
280-291
Green Information System Adoption and Sustainability: A Case Study of Select Indian Banks
G. Sahu, Monika Singh
292-304
Exploring XBRL-Based Reporting System: A Conceptual Framework for System Adoption and Implementation
Dhata Praditya, Reni Sulastri, Nitesh Bharosa, Marijn Janssen
305-316

Information Sharing on Social Media


Exploring Theoretical Concepts for Explaining Sharing in the Social Media Environment
Cherniece Plume, Emma Slade
319-324
The Value Creation of Social Media Information
Tajinder Bahia, Antonis Simintiras
325-331
The Intersection of Source, Message, and Recipient Characteristics on Information-Exchange Activity via Twitter
Mohammad Alajmi, Huda Farhan
332-353
Persuasiveness of eWOM Communications: Literature Review and Suggestions for Future Research
Elvira Ismagilova, Emma Slade, Michael Williams
354-359
Impact of Anonymity and Identity Deception on Social Media eWOM
Payal Kapoor, Srinivas Gunta
360-370
Consumer Intentions on Social Media: A fsQCA Analysis of Motivations
Patrick Mikalef, Ilias Pappas, Michail Giannakos
371-386

Impression, Trust, and Risk Management


The Role of Non-social Benefits Related to Convenience: Towards an Enhanced Model of User’s Self-disclosure in Social Networks
Tristan Thordsen, Matthias Murawski, Markus Bick
389-400
Exploring How Individuals Manage Their Image When Interacting with Professional Contacts Online
Aparna Gonibeed, M. Ravishankar
401-410
Norm of Reciprocity – Antecedent of Trustworthiness in Social Media
Shweta Aggarwal, Sumita Rai, M. Jaiswal, Henrik Sorensen
411-418
Effect of Social Media on Trust in Virtual Project Teams of Construction Sector in Middle East
Sukhwant Kaur, Mohammed Arif, Vishwesh Akre
419-429
Trust Management in Social Internet of Things: A Survey
Wafa Abdelghani, Corinne Zayani, Ikram Amous, Florence Sèdes
430-441
Combating Misinformation Online: Identification of Variables and Proof-of-Concept Study
Milan Dordevic, Fadi Safieddine, Wassim Masri, Pardis Pourghomi
442-454
Breaking Anonymity of Social Network Accounts by Using Coordinated and Extensible Classifiers Based on Machine Learning
Eina Hashimoto, Masatsugu Ichino, Tetsuji Kuboyama, Isao Echizen, Hiroshi Yoshiura
455-470
Controlling and Mitigating Targeted Socio-Economic Attacks
Prabhat Kumar, Yashwanth Dasari, Shubhangee Nath, Akash Sinha
471-476

Data Acquisition, Management and Analytics


Social Sensor Web: Towards a Conceptual Framework
Salman Mian, Matti Mäntymäki, Jukka Riekki, Harri Oinas-Kukkonen
479-492
Towards Process Patterns for Processing Data Having Various Qualities
Agung Wahyudi, Marijn Janssen
493-504
Business Intelligence from User Generated Content: Online Opinion Formation in Purchasing Decisions in High-Tech Markets
Karan Setiya, Jolien Ubacht, Scott Cunningham, Sertaç Oruç
505-521
Discourse Analysis of Blogs: Analyzing Language to Maximize the Value of Consumption-Oriented Blogs as Data Source
Carmela Bosangit, Scott Mccabe, Sally Hibbert
522-532
Insights from Twitter Analytics: Modeling Social Media Personality Dimensions and Impact of Breakthrough Events
Akshat Lakhiwal, Arpan Kar
533-544
Analysis of the Value of Public Geotagged Data from Twitter from the Perspective of Providing Situational Awareness
Aragats Amirkhanyan, Christoph Meinel
545-556
Social Media Use During Emergency Response – Insights from Emergency Professionals
Mahshid Marbouti, Frank Maurer
557-566
Predicting Stock Movements using Social Network
Sunil Saumya, Jyoti Singh, Prabhat Kumar
567-572
Coordinating Data-Driven Decision-Making in Public Asset Management Organizations: A Quasi-Experiment for Assessing the Impact of Data Governance on Asset Management Decision Making
Paul Brous, Marijn Janssen, Paulien Herder
573-583

e-Government and Civic Engagement


Political Social Media in the Global South
Joyojeet Pal, Andre Gonawela
587-593
Opportunities and Challenges of Using Web 2.0 Technologies in Government
Uthayasankar Sivarajah, Vishanth Weerakkody, Zahir Irani
594-606
Political Factors for the Adoption of Different Governance Models in the Provision of Public Services Under Web 2.0 Technologies
Manuel Rodríguez Bolívar
607-618
Mobile Governance in Indian Urban Local Bodies: An Exploratory Study
Somnath Mitra, M. Gupta, Jaijit Bhattacharya
619-627
Smart Governance for Smart Cities: A Conceptual Framework from Social Media Practices
Harish Kumar, Manoj Singh, M. Gupta
628-634
Expression in the Social Age: Towards an Integrated Model of Technology Acceptance, Personality, Civic Engagement and Social Capital
Vishnupriya Raghavan, Marya Wani, Dolphy Abraham
635-645
Predicting People’s Intention Towards Sharing Political Contents in Social Media: The Moderating Effect of Collective Opinion
Mohammad Hossain, Caroline Chan, Yogesh Dwivedi
646-657

e-Society and Online Communities


Understanding Business Models in the Sharing Economy in China: A Case Study
Shang Gao, Xuemei Zhang
661-672
Influences and Benefits of Role Models on Social Media
Lyndsey Jenkins, Ruoyun Lin, Debora Jeske
673-684
Using Facebook to Find Missing Persons: A Crowd-Sourcing Perspective
M.J. Hattingh, M.C. Matthee
685-694
Social Media and Megachurches
Atish Sircar, Jennifer Rowley
695-700
‘Unofficial’ Presence of Higher Education Institutions in India on Social Media: Good or Bad?
Rakhi Tripathi
701-706
Development of an Integrated Connectedness Model to Evaluate the Effectiveness of Teaching and Learning
Salah Al-Hamad, Laszlo Kollar, Taimoor Asim, Rakesh Mishra
707-716
Consumers’ Attitudes Towards Social Media Banking
Dola Majekodunmi, Lisa Harris
717-727

 

 


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